Privacy Policy

This Privacy Policy explains what information Golden Oven Brownies collects when you use this website or place an order, how we use it, and the choices you have. By using the site you agree to the practices described here.

Information we collect. When you place an order or request a quote, we collect the details you give us — your name, phone number, delivery address, order details, and any message you send. Because orders are confirmed over WhatsApp, we also hold the messages you exchange with us there. We do not take card payments on this site, so we never collect card or bank-login details through the website.

How we use your information. We use it only to prepare and deliver your order, to contact you about your order or quote, to arrange payment, and to keep records for our accounts. For bulk and corporate orders we use it to prepare a quotation and invoice.

Cookies and analytics. The site uses essential cookies and local storage to remember your shopping cart between visits. We may use privacy-respecting analytics to understand how the site is used and improve it; this does not identify you personally.

Sharing. We do not sell your personal information. We share it only with the delivery partner fulfilling your order and, where required, with our payment or accounting providers — and only as far as needed to complete your order or meet a legal obligation.

Data retention. We keep order and contact records for as long as needed to fulfil your order and to meet tax and accounting requirements, then delete or anonymise them.

Your rights. You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Contact us on WhatsApp or by email and we will help.

Changes. We may update this policy from time to time; the latest version always lives on this page.

Contact. For any privacy question, or to exercise your rights, reach us on WhatsApp or at the contact details in the site footer.